At Transcend Maintenance Services, Inc., we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines what we collect, how we use it, and your rights regarding your information.

1. What Personal Information We Collect

We may collect the following types of personal information when you interact with our website, services, or team:

• Name, email address, and phone number
• Mailing address or service location
• Employment-related information (e.g., job applications, resumes)
• Communication preferences (including SMS/text message opt-ins)
• IP address and browsing activity on our website

2. How We Use Your Personal Information

We use your information to:

• Respond to service inquiries and customer support requests
• Provide and manage services you request
• Send appointment reminders, updates, or other service-related communications
• Process job applications and communicate about employment opportunities
• Improve our website and services
• Send occasional marketing communications (only if you’ve opted in)

3. Who We Share Your Information With

We do not sell or rent your personal information to third parties.

We may share limited information with:

• Service providers who assist in website management, hiring, or communication—only as needed to support our operations
• Government or legal entities, if required by law or to protect rights, safety, or property

4. SMS Privacy

If you choose to receive text messages from us:

• Your SMS consent is not shared with third parties or affiliates for marketing purposes.
• You can opt out of SMS communications at any time by replying “STOP.”

5. Your Choices and Rights

You may:

• Update your communication preferences
• Opt out of marketing messages (email or SMS)
• Request that we delete or correct your information

To make any of these requests, contact us at:
 info@transcendmaintenance.com
 +1 (978) 339-9898

6. Website Cookies and Tracking

We may use cookies and similar tracking tools to improve user experience and understand website usage. You can manage your cookie preferences in your browser settings.

7. Data Security

We take reasonable precautions to protect your personal information. However, no method of transmission over the internet is 100% secure. We encourage you to contact us with any concerns.

8. Updates to This Policy

We may update this policy from time to time. When we do, the revised policy will be posted on this page with the updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is used, please contact:

Transcend Maintenance Services, Inc.
99 Cambridge St, Burlington, MA 01803
info@transcendmaintenance.com
+1 (978) 339-9898