Our goal is to provide strategic and implementable solutions to execute the best quality cleaning plan to meet your contract requirements. We achieve this by training and working with our employees to create a clear scope of work, and setting reachable goals.
Transcend Maintenance Services, INC
Our Approach
Our Certification
Our Values
“Integrity in Action” – We uphold the highest standards of honesty and transparency in all our interactions. By consistently acting with integrity, we build trust with our clients, partners, and team members, ensuring that our actions align with our values and commitments.
“Safety First” – We are committed to maintaining a safe work environment through rigorous safety protocols and practices. By prioritizing safety, we ensure the well-being of our team and the integrity of our work.
“Whole-Person Wellness” – We believe that physical and mental wellness are the cornerstones of bringing our best selves to the world. We support our team’s overall well-being by promoting wellness practices, encouraging a healthy work-life balance, and fostering a positive, supportive environment.
“Sweat The Small Stuff” – Addressing the tiniest details is our hallmark. By consistently focusing on the smaller details, we drive superior results across all projects.
“Solution Seekers” – When obstacles arise, we thrive on seeking innovative solutions. We leverage creativity, collaboration, and determination to pioneer impactful changes that shape a brighter future.
“Own the Outcome” – Each team member plays a crucial role in our combined success. We take pride in individually owning our responsibilities, knowing that together, we drive towards excellence and deliver outstanding results to our customers.
Hiring Process
Why our recruiting process
is very thorough
At Transcend Maintenance Services, Inc. we are committed to having the right employees, that is why our recruiting process is very thorough. We are a little more intensive than other companies, but there is a reason for it: We want to make sure our employees make the right decisions and have passion, vision, and awareness of what we do for our client. We also ask that potential employees do their due diligence to determine if our values and beliefs aligns with their values and beliefs. We believe that the employment process is a two-way exchange between both the employer and employees to determine if it's a good fit for both parties. Here are the typical steps of our hiring process:
Quality Control
At Transcend Maintenance Inc. we understand the importance of the communication between our team and our clients. We believe communication is a key component for good quality of work. And constant quality control monitoring in your facilities is the ideal way to achieve our goal of high-quality cleaning services.
Transcend Maintenance Inc. will provide our clients with a tailored and detailed monthly report that will summarize the efforts and hard work of our team. This quality control report will have a detailed cleaning inspection noticing the conditions, progress and update on the building carpets, floors, walls, restrooms, offices, special projects completed, and maintenance issues found. In addition, recommended preventive cleaning and maintenance actions may be taken.
This report will help bring any reoccurring issues to the forefront, as well as providing the client with a rundown of what steps will be taken to correct any issue.
To keep the lines of communication open, we will have a specialized designated email: BuildingPartner@TranscendMaintenance.com to be assigned to this account for monitoring of communication and record-keeping. All of the reports will be sent to this account.
- Providing timely, relevant, and accurate report on service performance
- Managing the service by seeking continuous improvement
- Monthly QC Report with Graphic charts and Pictures summarized by:
- Special projects completed
- Maintenance Issues found by our Cleaning specialist
- Site visits and inspection completed by our QC Manager
- Safety Training Completed by our Safety Manager
- Maintenance Issues Repaired by our Handyman Specialist
- Managing and working close to our clients to ensure issues are resolved quickly
- Respond to Service requirements with efficiently
- Track changes to the service and the facility that can impact our current or future services
Training
Safety being our top priority, our trainings are developed to comply with the laws on safety mandated by OSHA, Federal, State, and you our Partner/Building regulations.
- Compliance Training
- Work Zone Safety
- Slip, Trip, and Falls Hazard Training
- PPE Training
- Hazard Communications
- Labeling Importance
- OSHA Training
- Contingency Plan to address the risk of services disruptions
- Snow Emergency Planning
- COVID-19 Flu/Influenza Emergency Procedures
OUR TECHNOLOGY
At Transcend Maintenance Services, we leverage the latest technology with our cutting-edge software and equipment, including iPhones and Tablets equipped with the Transcend Maintenance App for seamless daily reporting. Our system offers:
- Accurate Time Tracking: Supervisor and cleaning staff can easily clock in and out, ensuring precise time management.
- Detailed Daily Reports: Cleaning specialists can submit comprehensive daily reports for consistent monitoring of cleanliness standards.
- Comprehensive Supervisor Reports: Supervisors can generate detailed monthly reports for efficient oversight and continuous improvement.